Support
Need a hand?
Tell us what happened. A short, specific report is the fastest way to work out what went wrong.
Email support
Include these details:
- Your device model.
- Your Android version.
- The app version shown in Settings and, if Google Play displays it, the build number.
- Whether you installed it from the Google Play closed test or as a local build.
- What happened, and what you were doing just before it happened.
- A screenshot, if it helps explain the problem.
Please do not include passwords, payment details, or other private information. GlitchKitty never needs them.
Quick checks
- Close the game completely, then open it again.
- Restart your phone if sound or controls have stopped responding.
- Do not uninstall the game or clear its storage before contacting support. Your save exists only on your device.
Saves and privacy
There is no account to recover. Save data lives only on your device, is not stored online, and does not sync between devices. Android's direct device-to-device transfer can carry it to a new phone.
Because GlitchKitty has no accounts and collects no user data, there is no online account or profile to delete.
Closed testing on Google Play
Invited testers must open the opt-in page with the same Google account that was added to the test list. Access becomes available after Google approves and publishes the closed-test release.
Coins, Gems and supply packs
Version 2.1.0 has no ads, purchases, subscriptions or checkout screen. Coins and Gems are earned only by playing and have no cash value.
Some supply packs contain random in-game items. Their odds are shown before you spend earned Gems. No real-money purchase leads to a random reward in this version.